Joie Learning LLP (operating under the brand name JoieTouch) values your trust. In order to honour that trust, JoieTouch adheres to ethical standards in gathering, using, and safeguarding any information you provide.
If you do not agree with the terms of this Policy, do not use the Website, Applications, our products or avail any of our Services.
User Provided Information
The Applications/Website/Services/products obtain the information you provide when you download and register for the Applications or Services or products. When you register with us, you generally provide (a) your name, age, email address, location, phone number, password and your ward's educational/edutainment interests; (b) transaction-related information, such as when you make purchases, respond to any offers, or download or use Applications from us; (c) information you provide us when you contact us for help; (d) information you enter into our system when using the Applications/Services/products, such as while asking doubts, participating in discussions/games and taking tests. The said information collected from the users could be categorized as “Personal Information”, “Sensitive Personal Information” and “Associated Information”. Personal Information, Sensitive Personal Information and Associated Information (each as individually defined under this Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 (the “Data Protection Rules”)) shall collectively be referred to as 'Information' in this Policy.
We may use the Information to contact you from time to time, to provide you with the Services, important information, required notices and marketing promotions. We will ask you when we need more information that personally identifies you (personal information) or allows us to contact you.
We will not differentiate between who is using the device to access the Applications, Website or Services or products, so long as the log in/access credentials match with yours. In order to make the best use of the Applications/Website/Services/products and enable your Information to be captured accurately on the Applications/Website/Services/products, it is essential that you have logged in using your own credentials.
We will, at all times, provide the option to you to not provide the Personal Information or Sensitive Personal Information, which we seek from you. Further, you shall, at any time while using the Applications/Services/products, also have an option to withdraw your consent given earlier to us to use such Personal Information or Sensitive Personal Information. Such withdrawal of the consent is required to be sent in writing to us at the contact details provided in this Policy below. In such event, however, wefully reserves the right not to allow further usage of the Applications or provide any Services/products thereunder to you.
Automatically Collected Information
In addition, the Applications/products/Services may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile devices unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, and information about the way you use the Application/Services/products. As is true of most mobile applications, we also collect other relevant information as per the permissions that you provide.
We use an outsourced credit card processing company to bill you for goods and services. These companies are contractually restrained from sharing, storing or using personally identifiable information for any other purpose.
Use of your Personal Information
We use the collected Information to analyse trends, to conduct research, to administer the Applications/Services and products, to learn about each user's learning patterns and movements around the Applications/Services and products and to gather demographic information and usage behaviour about our user base as a whole. Aggregated and individual, anonymized and non-anonymized data may periodically be transmitted to external service providers to help us improve the Applications, products and our Services. We will share your information with third parties only in the ways that are described below in this Policy.
We may use the individual data and behavior patterns combined with personal information to provide you with personalized content, and better your learning/edutainment objectives. Third parties provide certain services which we may use to analyze the data and information to personalize, drive insights and help us better your experience or reach out to you with more value-added applications, products, information and services. However, these third-party companies do not have any independent right to share this information. We do not sell, trade or rent your information to any third party unless we have been expressly authorized by you either in writing or electronically to do so. We may at times provide aggregate statistics about our customers, traffic patterns, and related site information to reputable third parties, however, this information when disclosed will be in an aggregate form and does not contain any of your Personally Identifiable Information.
JoieTouch will occasionally send email notices or contact you to communicate about our Services, products and benefits, as they are considered an essential part of the Services/products you have chosen.
We may disclose Information:
Access to your Personal Information
We will provide you with the means to ensure that your Personal Information is correct and current. If you have filled out a user profile, we will provide an obvious way for you to access and change your profile from our Applications/Services/Website/products. We adopt reasonable security measures to protect your password from being exposed or disclosed to anyone.
We send cookies (small files containing a string of characters) to your computer, thereby uniquely identifying your browser. Cookies are used to track your preferences, help you login faster, and aggregated to determine user trends. This data is used to improve our offerings, such as providing more content in areas of greater interest to a majority of users.
Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. Some of our features and services may not function properly if your cookies are disabled.
We may present links in a format that enables us to keep track of whether these links have been followed. We use this information to improve our customized content. Clicking on links may take you to sites outside our domain. We are not responsible for the privacy practices of other web sites. We encourage our users to be aware when they leave our site to read the privacy statements of each and every web site that collects personally identifiable information. This Policy applies solely to information collected by our Website/Applications/Services and products.
We may alert you by email or phone (through sms/call) to inform you about new service offerings or other information which we feel might be useful for you.
When you use certain features on our website like the discussion forums/games and you post or share your personal information such as comments, messages, files, photos, the same will be available to all users, and will be in the public domain. All such sharing of information is done at your own risk. Please keep in mind that if you disclose personal information in your profile or when posting on our forums, this information may become publicly available.
We are concerned about safeguarding the confidentiality of your Information. We provide physical, electronic, and procedural safeguards to protect Information we process and maintain. For example, we limit access to this Information to authorized employees only who need to know that information in order to operate, develop or improve our Applications/Services/products/Website. Please be aware that, although we endeavor to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.
We recognize the need to provide further privacy protections with respect to the personal information that we may receive relating to children on our Website and Applications. When we receive personal information relating to children, we take additional steps to protect children’s privacy, including - Notifying parents about our information practices with regard to children, including the types of personal information we may collect relating to children, the uses to which we may put that information, and whether and with whom we may share that information; In accordance with applicable law, and our practices, obtaining consent from parents for the collection of personal information of their children, or for sending information about our products and services directly to their children; Limiting our collection of personal information relating to children to no more than is reasonably necessary to participate in our Services.
How Long Do We Retain User Data?
Currently, we plan to retain user data while an account is active and for at least three years afterward. We may alter this practice according to legal and business requirements. For example, we may lengthen the retention period for some data if needed to comply with law or voluntary codes of conduct. Unless otherwise prohibited, we may shorten the retention period for some types of data if needed to free up storage space.
When you access our Website, our servers automatically record information that your browser sends whenever you visit a website. These server logs may include information such as your web request, internet protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.